SCSM Data Warehouse. Do I Need One?
The SCSM Data Warehouse can be large and have a heavy administrative overhead… so do you need one?
I will show you there is a better alternative that can provide what you need with less cost and overhead?
Making a Custom My Active Work Items View in the Cireson Portal
In this article, I will step through how to not only create a custom view but also how to retain the Show\Hide check boxes that would be expected of the main work item views in the Cireson portal.
CIRESON CMDB PORTAL: CUSTOM CONFIGURATION ITEM FORMS
Since the release of v9.x of the Cireson Portal it is now possible to edit Configuration Items just like Work Items. You are even able to sync custom Configuration Items that you may have created for your requirements.Now that it’s possible to edit Configuration Items some people will start to want to customise the form dynamically as well as being able to create custom form layouts.
Hardening Guide for Cireson Portal
I had a partner call me the other day and ask if Cireson had a “Hardening Guide” for our SCSM Self-Service and Analyst portals. This is not a frequent request as it is usually only government or Defence industries that lock down their system to this extent. So it was no surprise that we had […]
Cireson Portal: Hiding Search Types from the Page Search
I had a rather interesting question the other day about hiding unwanted types of search form the Cireson Portals page search feature located at the top of the Cireson Portal. The user was trying to remove the option for Knowledge Management as they are not currently using it within their environment. At first the solution […]