SCSM Migration Results
When migrating SCSM data from one environment to another how do we know the data is correct?
Increased Focus on Knowledge During the Shift to Remote Work
Knowledge management has never been a high priority for organisations as the cost of maintaining a knowledge management system seemed excessive compared to popping heads over partitions like a pack of prairie dogs looking for danger. Now the cost of not having an up-to-date knowledge management system is becoming clear.
Planning SCSM 2019 Migration or Upgrade.
When considering an upgrade or migrate path from an older version of SCSM to 2016 or 2019, there are only 3 options for migration\upgrade of SCSM and each have a different set of Pro’s and Con’s
How to use the Cireson Asset Import Connector
The Cireson Asset Import Connector is one of the solutions contained within the Cireson Asset Management Stream of products and allows for Asset Administrators to take the guesswork out of importing external data into System Center Service Manager. This app allows any out-of-the-box CMDB data, or any information in the Cireson Asset Management app, to be imported from external CSV, SQL, ODBC or LDAP sources of truth, exposing an intuitive interface that provides the ability to map columns and schedule imports when required.
Kill SLO’s with Fire!
Does hitting 100% of your SLO’s mean you are doing a good job?
Are customers happy?
SLO’s don’t tell us that, they just tell us we resolved it within a given window.
There is a better way.