Service Manager – Incident “Stop the clock”
A close friend and fellow SCSM nerd solved a commonly asked question about pausing the SLO clock for Incidents. The blog post below covers the solution he came up with. Thanks Shayne for sharing your Stop the Clock solution Service Manager – Incident “Stop the clock” – System Center User Community Newcastle (wordpress.com)
SCSM Form Customisations Don’t Show in the Console
A few weeks back I hit upon an issue that had me totally at a dead end. Many suggestions on the Social TechNet forums later a solution was found. https://social.technet.microsoft.com/Forums/systemcenter/en-US/46e33e38-2031-44e5-9503-95af8468da23/custom-manual-activity-forms-not-doing-what-they-should?forum=customization In short, there was a custom Preview form that also referenced the class I was trying to edit the form of (Manual Activity in my […]
SCSM VIP User Solution
A VIP solution is something I have been asked to incorporate in to SCSM designs by several clients in the past. Other people have suggested solutions in the past and blogged about them. Travis Wright provided his solution here. I have used derivations of Travis’s solution several times in the past and have continued to […]