Too Many Open Activities in SCSM
Wouldn’t it be good to have a work flow that runs when a Service Request or Change Request changes its status to failed or rejected and have it detect any outstanding activities that are associated with the work item then incrementally go through them and set their status to Cancelled? Now there is.
SCSM Management Pack Naming Best Practice
Having a consistent naming convention is key to being able to track what data needs to go in to what Management Pack and also to understand what a management pack would contain when you back it up for storage or hydration of a Dev\Test environment.
What Management Pack in SCSM Contains My List Values?
I got a call from a colleague (@JoeBurrows) the other week asking if I knew of a way to work out what Management Pack the list values were stored in so the customer could make sure they had all their lists backed up. On the surface this seemed to be a very simple exercise as […]