Testing E-Mail Notifications Without Actually Sending E-Mails
When testing SCSM service desk notifications to customers we all want to make sure they are not only sending at the right time but also contain the right information. Unfortunately, out of the box the SCSM console interface used to create email templates shows us the raw HTML only and not the finished product, so […]
Two Different SLO Warning and Breeched E-Mails for Two Different Metrics
I saw a question pop up on the Social TechNet forums the other day and I realised there is a bit of confusion about how to send a warning or breeched e-mail for different metrics such as Response Time and Resolution Time. Let me explain the scenario: You want to set SLO’s for Incidents based […]