Planning SCSM 2019 Migration or Upgrade.
When considering an upgrade or migrate path from an older version of SCSM to 2016 or 2019, there are only 3 options for migration\upgrade of SCSM and each have a different set of Pro’s and Con’s
How to use the Cireson Asset Import Connector
The Cireson Asset Import Connector is one of the solutions contained within the Cireson Asset Management Stream of products and allows for Asset Administrators to take the guesswork out of importing external data into System Center Service Manager. This app allows any out-of-the-box CMDB data, or any information in the Cireson Asset Management app, to be imported from external CSV, SQL, ODBC or LDAP sources of truth, exposing an intuitive interface that provides the ability to map columns and schedule imports when required.
CIRESON CMDB PORTAL: CUSTOM CONFIGURATION ITEM FORMS
Since the release of v9.x of the Cireson Portal it is now possible to edit Configuration Items just like Work Items. You are even able to sync custom Configuration Items that you may have created for your requirements.Now that it’s possible to edit Configuration Items some people will start to want to customise the form dynamically as well as being able to create custom form layouts.
SCSM AD Connector Error When Browsing AD
Every time I install or Re-Install Microsoft’s System Center Service Manager 2016 an above, I hit the same error when creating a new AD Connector and I have just realised I’ve never written a blog about it or how to fix it. SECENARIO: After installing SCSM 2016, 1801 or 1807, you will want to create […]
Kill SLO’s with Fire!
Does hitting 100% of your SLO’s mean you are doing a good job?
Are customers happy?
SLO’s don’t tell us that, they just tell us we resolved it within a given window.
There is a better way.
When Configuration Manager Goes Bad! and How Cireson can Help.
Anyone in your organisation ever drop the wrong computer in the wrong collection? Or worse, the wrong advertisement in the wrong collection?
The outcome can be disastrous!
Now there is a solution to make sure it never happens again.
Custom Open Source Exchange Connector for SCSM
Since 2015 pretty much all of us who use System Center Service Manager (SCSM) have used the Microsoft Exchange Connector v3.1 to capture e-mails coming from end users and turn them in to Incidents. It works well and does what it says on the box…… But wouldn’t it be great if it did some other […]
Is Service Manager Dead? NO says Microsoft.
While working with customers to better map out their use of the Microsoft products that they are licensed for, the conversation always drifts to System Center Service Manager and Orchestrator because they are the two products I like talking about most. 🙂 One of the most common questions I get asked is “What’s the future […]
SCSM SLO’s 101
I’m frequently asked about SLO’s when I do consulting work and I realised that many people may not full understand how SLO’s work and the key pieces that have to be in place to not only get these to work as we expect but to do it efficiently so they do not adversely impact performance […]
Hidden SCSM Console Shortcuts
Like to use keyboard shortcuts?
Live your working life in the SCSM console?