Should I be Importing Computers in to SCSM via AD Connector? No.
Computer accounts that appear in AD may not have valid data in SCCM and therefore when the Cireson Asset Management workflows run and Hardware Assets are created from the imported windows computer CI’s the computer accounts that do not have SCCM data are created but do not have valid SCCM inventory data
SCSM Data Warehouse. Do I Need One?
The SCSM Data Warehouse can be large and have a heavy administrative overhead… so do you need one?
I will show you there is a better alternative that can provide what you need with less cost and overhead?
Too Many Open Activities in SCSM
Wouldn’t it be good to have a work flow that runs when a Service Request or Change Request changes its status to failed or rejected and have it detect any outstanding activities that are associated with the work item then incrementally go through them and set their status to Cancelled? Now there is.
SCSM Migration Results
When migrating SCSM data from one environment to another how do we know the data is correct?
SCSM Management Pack Naming Best Practice
Having a consistent naming convention is key to being able to track what data needs to go in to what Management Pack and also to understand what a management pack would contain when you back it up for storage or hydration of a Dev\Test environment.
SCSM SLO’s 101
I’m frequently asked about SLO’s when I do consulting work and I realised that many people may not full understand how SLO’s work and the key pieces that have to be in place to not only get these to work as we expect but to do it efficiently so they do not adversely impact performance […]
Cireson Software Asset Management – Tracking Operating Systems
This is a quick blog post to cover off why we would track Windows OS’s as Software Assets and, more importantly, how to do this in Cireson Asset Management.
An ITIL Change Management Checklist (Best Practices to Avoid Common Pitfalls)
In the last week I’ve been doing a couple of presentations on Change Management and where to start for businesses. This post will be talking about the IT Service Management life-cycle and most importantly delivering services to our end users, or customers, that are successful and have little to no negative impact on business continuity […]