What Management Pack in SCSM Contains My List Values?
I got a call from a colleague (@JoeBurrows) the other week asking if I knew of a way to work out what Management Pack the list values were stored in so the customer could make sure they had all their lists backed up. On the surface this seemed to be a very simple exercise as […]
New Role. Same Focus.
After 5 years with Data#3 I have taken up a Solutions Architect role with Cireson to assist them in supporting and promoting Cireson customers and partners here in the Asia Pacific region. I am very excited to be joining the team and to contribute to this amazing growth the company is seeing across the globe. […]
Two Different SLO Warning and Breeched E-Mails for Two Different Metrics
I saw a question pop up on the Social TechNet forums the other day and I realised there is a bit of confusion about how to send a warning or breeched e-mail for different metrics such as Response Time and Resolution Time. Let me explain the scenario: You want to set SLO’s for Incidents based […]
How to Uninstall SCCM2012 Secondary Site Manually
Today I was working with a customer upgrading their System Center suite from 2012 SP1 to R2 when we got totally thrown off track by being unable to install the Secondary site back to the server we deleted it from earlier. Earlier in the upgrade process we decided it was best to remove the secondary […]
SCSM Form Customisations Don’t Show in the Console
A few weeks back I hit upon an issue that had me totally at a dead end. Many suggestions on the Social TechNet forums later a solution was found. https://social.technet.microsoft.com/Forums/systemcenter/en-US/46e33e38-2031-44e5-9503-95af8468da23/custom-manual-activity-forms-not-doing-what-they-should?forum=customization In short, there was a custom Preview form that also referenced the class I was trying to edit the form of (Manual Activity in my […]
Poor Performance on Service Manager 2012?
Today I was working through some SCSM performance issues with a customer when I was alerted to this post by Thomas last year. It is a short but to the point Blog post that should make a significant difference to otherwise poor performing SCSM implementations. I know I’ll certainly be using these tips in all […]
SCSM VIP User Solution
A VIP solution is something I have been asked to incorporate in to SCSM designs by several clients in the past. Other people have suggested solutions in the past and blogged about them. Travis Wright provided his solution here. I have used derivations of Travis’s solution several times in the past and have continued to […]
Limiting Service Request User Lists to Users that are Managers
Within a Service Request a Query Control can be used to show a list of AD Users or groups for the end user to choose from. To limit this list to just AD users that are currently Managers (Have Direct Reports) use the User (advanced) class and set the Criteria for the “Manages User” property […]
Limiting Service Request Users Lists to Users in a Certain OU
Within a Service Request a Query Control can be used to show a list of AD Users or groups for the end user to choose from. To limit this list to just AD users that are currently within a certain OU use the Active Directory User class and set the Criteria for the “Organizational Unit” […]
Troubleshooting the Exchange Connector in Service Manager 2012
The Exchange connector is a fantastic connector that allows Service Manager to connect with Microsoft Exchange and send and receive e-mail notifications and updates. The connector by itself is fairly simple but there are many services that it relies upon to function correctly. If the Exchange connector does not seem to be working correctly follow […]