Runbook is in an Invalid State
PROBLEM A common issue I run in to a lot with SCSM automation is the Following error message: The Runbook associated with this Runbook activity template <Name of template>, is in an invalid state. Select another Runbook or ensure that the Orchestrator connector is properly configured CAUSE This is caused by the Runbook being in […]
Orchestrator Runbook Running….. but not.
I’ve had several customers come to me over the past few years complaining about one or more Runbooks showing that they are in a running state but they don’t show that there is any activity. Neither in the Log within the Runbook designer, nor in the console. Problem As you can see here the Runbook […]
Neat Trick to Get SCSM Service Request Attachments
Have you ever wished that you could get the attachments out of an SCSM work item without having to go into the console and dig them out? I know I did. With the almighty power of Google, I found a few PowerShell scripts that do this, and I thought I would share how I have […]
Making Better Use of Service Request User Input in SCSM – Part 3
At a recent meeting of the Adelaide System Center User Community and also at Cireson Innovate 2015 I did a presented on Self-Service Automation Deep Dive (https://vimeo.com/143957653) and showed several automation techniques that I have used over the years. In this series of blog posts I will explain these techniques, why they are useful and […]
Making Better Use of Service Request User Input in SCSM – Part 2
At a recent meeting of the Adelaide System Center User Community and also at Cireson Innovate 2015 I did a presented on Self-Service Automation Deep Dive (https://vimeo.com/143957653) and showed several automation techniques that I have used over the years. In this series of blog posts I will explain these techniques, why they are useful and […]