Microsoft’s New Intune Troubleshooting Portal is a Real Plus For Useful Support
In late October this year (26th October 2016 to be precise) the Enterprise Mobility and Security team announced a new Troubleshooting Portal for the Azure platform.
Is Service Manager Dead? NO says Microsoft.
While working with customers to better map out their use of the Microsoft products that they are licensed for, the conversation always drifts to System Center Service Manager and Orchestrator because they are the two products I like talking about most. 🙂 One of the most common questions I get asked is “What’s the future […]
SCSM SLO’s 101
I’m frequently asked about SLO’s when I do consulting work and I realised that many people may not full understand how SLO’s work and the key pieces that have to be in place to not only get these to work as we expect but to do it efficiently so they do not adversely impact performance […]
Hidden SCSM Console Shortcuts
Like to use keyboard shortcuts?
Live your working life in the SCSM console?
Cireson Software Asset Management – Tracking Operating Systems
This is a quick blog post to cover off why we would track Windows OS’s as Software Assets and, more importantly, how to do this in Cireson Asset Management.
A New Way to Look at System Center Configuration Manager
If you are like me and have spent many years (even decades) looking at the Configuration Manager console you probably can’t think that there could possibly be any other way to do you work on a day-to-day basis. Navigating the Configuration Manager console becomes second nature after a while and we don’t really think about […]
Hardening Guide for Cireson Portal
I had a partner call me the other day and ask if Cireson had a “Hardening Guide” for our SCSM Self-Service and Analyst portals. This is not a frequent request as it is usually only government or Defence industries that lock down their system to this extent. So it was no surprise that we had […]
Getting More From ConfigMgr For SCSM
We all love Microsoft’s System Center Configuration Manager and the vast majority of the industry loves it too. As Microsoft have recently announced over 50Million end points are now covered by just the latest current branch build (1610) https://blogs.technet.microsoft.com/enterprisemobility/2016/11/18/configmgr-current-branch-surpasses-50m-managed-devices/?Ocid=C+E%20Social%20FY17_Social_TW_MSFTMobility_20161128_685262993 The amount of data points that are returned from the ConfigMgr client is huge and can […]
An ITIL Change Management Checklist (Best Practices to Avoid Common Pitfalls)
In the last week I’ve been doing a couple of presentations on Change Management and where to start for businesses. This post will be talking about the IT Service Management life-cycle and most importantly delivering services to our end users, or customers, that are successful and have little to no negative impact on business continuity […]
Cireson Portal: Hiding Search Types from the Page Search
I had a rather interesting question the other day about hiding unwanted types of search form the Cireson Portals page search feature located at the top of the Cireson Portal. The user was trying to remove the option for Knowledge Management as they are not currently using it within their environment. At first the solution […]